Managed IT Services
Leave your company’s Managed IT Services in our hands.
Our capabilities and certifications
Multinational with a presence in 7 countries.
Support model.
Over 20 years of experience in Oracle consulting services.
ISO 20000 and ISO 27000 certified.
2 support centers in Mexico.
Extensive experience in Oracle solutions implementations, migrations and support.
At GTIM we help you support your IT users.
Service Desk:
• Execution of Runbooks and Initial Help.
• Monitoring and Call Management.
• Call Logging.
• Call Routing.
• Level 2 Incident Resolution.
• Follow-up and Ticket Assignment with Levels 3 and 4.
Managed Services:
• Component Management.
• Versioning and Control.
• Level 3 Incident Resolution.
• Change Control Management.
• Level 4 Manufacturer Management.
• Root Cause Analysis.
• Preventive Maintenance.
• Report Development.
• Performance Tuning.
• Patch Installation & Rolling Updates.
• Health Checks.
• Hardening.
• Security Policy Management.
Enterprise NOC:
• Job Monitoring.
• Alerting.
• Capacity and Performance.
Clients Who Trust Us
Global Presence
Operation Centers
Delivery Centers
- México
Corporate Office
Delivery Centers
– Service Desk
– NOC,SOC, y CLOC
– Application Support
– Software & Testing
- EE.UU
Delivery Center
– AMS
– Software and
Testing Factory
- Costa Rica
Delivery Center
– AMS
– Software and
Testing Factory
- Guatemala
Delivery Center
– AMS
– Software and
Testing Factory
- Colombia
Delivery Center
– AMS
– Software and
Testing Factory
- India
Delivery Center
– AMS
– Software and
Testing Factory
• México
-
Corporate Office
Delivery Centers
– Service Desk
– NOC,SOC, y CLOC
– Application Support
– Software & Testing
• EE.UU
Delivery Center
– AMS
– Software and Testing Factory
• Costa Rica
Delivery Center
– AMS
– Software and Testing Factory
• Guatemala
Delivery Center
– AMS
– Software and Testing Factory
• Colombia
Delivery Center
– AMS
– Software and Testing Factory
• India
Delivery Center
– AMS
– Software and Testing Factory
Software Development
