AI Agents
for customer service and technical support.
Artificial intelligence connected to your systems for faster and more efficient real-time support for customers and technical teams.
Artificial intelligence connected to your systems for faster and more efficient real-time support for customers and technical teams.
Companies that Trust Us
Why choose our AI Agent Service?
We develop and implement customized Artificial Intelligence Agents that integrate directly with your systems.
Ideal for retail, they answer frequently asked questions, provide technical support, and perform real-time data queries to deliver accurate and up-to-date responses to customers and technical teams.Specialists in retail and technical support solutions
We connect to your systems so the agent can access key data
(order status, inventory, support guides, etc.)
Fast and frictionless implementation
Guaranteed support and continuous improvement
Transform the way your company serves its customers and enjoy a
smoother and more efficient operation!
A complete service under an “as a service” model
We boost your customer service with an end-to-end process that covers everything from defining the ideal agent to its continuous improvement. Our team takes care of designing, training, and integrating the agent with your systems, ensuring it evolves with your operation and is always ready to deliver accurate and up-to-date responses.
Consulting to define the best agent based on your operation.
Integration with your systems and applications.
Agent training with real data.
Multichannel implementation.
Agent management, monitoring, and continuous evolution.
Who is this service for?
This service is ideal for companies in the retail sector and organizations that manage multiple touchpoints with customers and technical teams. It is especially designed for those that:Require 24/7 customer support through channels such as WhatsApp, Web or Apps.
Require support for technicians and operators regarding equipment such as ATMs, terminals, or in-store devices.
Require support for end customers who use your applications or digital platforms.
Need support for internal users with questions about processes, tickets, issues, or inventory.
Reliability and Excellence in Digital Solutions
At Grupo TI México, we don’t just implement tech solutions; our goal is to become your
Digital Strategic Partner
Our goal is to build lasting relationships, founded on trust and shared success. We put your needs first, working closely to drive your growth and digital transformation.
Your success is our success, and we’ll guide you every step of the way.
Commitment to security and quality
Active clients
Successful projects
GTIM Mexico Team
Years in business
Global Presence
Grupo TI Mexico has offices in six countries, including Mexico, United States, Costa Rica, Guatemala, Colombia and India.
Operations centers
We have two operations centers with DRP in Mexico for Network Operation Center (NOC), Security Operation Center (SOC) and Cloud Operation Center (CLOC) services.
Delivery centers
We have two delivery centers in Mexico for our Software Factory and Help Desk services.
México
Corporate Office & Delivery Centers
– Service Desk
– NOC, SOC & CLOC
– Application Support Center
– Software & Testing Factory
Corporate Office & Delivery Centers
– Service Desk
– NOC, SOC & CLOC
– Application Support Center
– Software & Testing Factory
USA, Costa Rica, Guatemala, Colombia and India
Delivery Centers
– AMS
– Software and Testing Factory
Delivery Centers
– AMS
– Software and Testing Factory
Operations centers
We have two operations centers with DRP in Mexico for Network Operation Center (NOC), Security Operation Center (SOC) and Cloud Operation Center (CLOC) services.
Delivery centers
We have two delivery centers in Mexico for our Software Factory and Help Desk services.
México
Corporate Office & Delivery Centers
– Service Desk
– NOC, SOC & CLOC
– Application Support Center
– Software & Testing Factory
Corporate Office & Delivery Centers
– Service Desk
– NOC, SOC & CLOC
– Application Support Center
– Software & Testing Factory
USA, Costa Rica, Guatemala, Colombia and India
Delivery Centers
– AMS
– Software and Testing Factory
Delivery Centers
– AMS
– Software and Testing Factory
Certifications
Our service model operates in alignment with market best practices, integrated with ISO 20000 and ISO 27001 standards, as well as SOC 1 and SOC 2 controls.
We have two Operations Centers with DRP in Mexico for Network Operation Center (NOC), Security Operation Center (SOC) and Cloud Operation Center (CLOC) services.
Optimize your processes, scale your business, and lead in the digital age.
Book a Free Consultation
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