AI Agents
for customer service and technical support.
Artificial intelligence connected to your systems for faster and more efficient real-time support for customers and technical teams.
Artificial intelligence connected to your systems for faster and more efficient real-time support for customers and technical teams.
Why choose our
AI Agent Service?
We develop and implement customized Artificial Intelligence Agents that integrate directly with your systems.
Ideal for retail, they answer frequently asked questions, provide technical support, and perform real-time data queries to deliver accurate and up-to-date responses to customers and technical teams.
Specialists in retail and technical support solutions
We connect to your systems so the agent can access key data
Fast and frictionless implementation
Guaranteed support and continuous improvement
Transform the way your company
serves its customers and enjoy a
smoother and more efficient operation!
A complete service under an “as a service” model
We boost your customer service with an end-to-end process that covers everything from defining the ideal agent to its continuous improvement. Our team takes care of designing, training, and integrating the agent with your systems, ensuring it evolves with your operation and is always ready to deliver accurate and up-to-date responses.
Consulting to define the best agent based on your operation.
Integration with your systems and applications.
Agent training with real data.
Multichannel implementation.
Agent management, monitoring, and continuous evolution.
Who is this service for?
This service is ideal for companies in the retail sector and organizations that manage
multiple touchpoints with customers and technical teams. It is especially designed for those that:
Require 24/7 customer support through channels such as WhatsApp, Web or Apps.
Require support for technicians and operators regarding equipment such as ATMs, terminals, or in-store devices.
Require support for end customers who use your applications or digital platforms.
Need support for internal users with questions about processes, tickets, issues, or inventory.
Reliability and Excellence in Digital Solutions
At Grupo TI México, we don’t just implement tech solutions; our goal is to become your
Digital Strategic Partner
Your success is our success, and we’ll guide you every step of the way.
Active clients
Successful projects
GTIM Mexico Team
Years in business
Global Presence
Grupo TI Mexico has offices in six countries, including Mexico, United States, Costa Rica, Guatemala, Colombia and India.
Operations centers
Delivery centers
Corporate Office & Delivery Centers
– Service Desk
– NOC, SOC & CLOC
– Application Support Center
– Software & Testing Factory
Delivery Centers
– AMS
– Software and Testing Factory
Operations centers
Delivery centers
Corporate Office & Delivery Centers
– Service Desk
– NOC, SOC & CLOC
– Application Support Center
– Software & Testing Factory
Delivery Centers
– AMS
– Software and Testing Factory
Certifications
We have two Operations Centers with DRP in Mexico for Network Operation Center (NOC), Security Operation Center (SOC) and Cloud Operation Center (CLOC) services.
Book a Free Consultation
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